Gastnutzer
11. Februar 2024
Pros: This is a good hotel for a family! My son loves the animal feeding activities. The view at the tea house is amazing. The hotel has their own game room, convenient store, etc. They have many restaurants and taste delicious!! Breakfast has lots of choices and starts early. The expat manager/supervisor woman was really nice, friendly, helpful and accommodating! Thank you!
Cons:
1. The front desk/reception. They need to be more welcome and friendly. They were snobbish, not welcome and can’t really speak english (its a chain hotel, hyatt hotel!). We were just about to checked in and were greeted with those frown, if only we havent paid the room we were thinking to move to pullman instead.
2. Book for mountain view room, but they gave us no mountain view. we have to ask to move to other room.
3. We got the room we want, but i think they havent clean the room for awhile, the floor is filthy.
4 if only there is no time schedule to see the alpaca since some people already has their plans for the day and the time schedule might not be fit with guest itineraries. Or they can give us the hotel schedule once we booked the hotel so we can work on our itineraries before check in.
Conclusion: we really enjoyed our stay. Other staffs beside the front desk are nice and friendly. Might come back if they improve the front desk ladies.
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